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Hairdressing professional

Key information

  1. Status: Approved for delivery
  2. Reference: ST0213
  3. Version: 1.2
  4. Level: 2
  5. Typical duration to gateway: 24 months
  6. Typical EPA period: 3 months
  7. Maximum funding: £11000
  8. Route: Hair and beauty
  9. Date updated: 23/05/2023
  10. Approved for delivery: 21 December 2016
  11. Lars code: 157
  12. EQA provider: Ofqual
  13. Review:

    This apprenticeship standard will be reviewed after three years

Print apprenticeship summary

Apprenticeship summary

Overview of the role

The practical application of Hairdressing skills and knowledge, personalised to client requirements, whilst providing an outstanding service.

Occupation summary

This occupation is found in the hair and beauty sector. The work environment is always customer facing, can be varied in size, style and ambiance, from a small micro salon, to a large high street premises.

The broad purpose of the occupation is to provide a range of hairdressing services that meet client requirements, that are based on a comprehensive consultation, applicable industry tests, whilst maintaining exceptional client care skills, safe working practices, meeting legal, industry and organisation standards, procedures and protocols. Hairdressing Professionals are creative, passionate, and driven professionals who work without supervision. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. A Hairdressing Professional works in the hairdressing industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry.

In their daily work, an employee in this occupation interacts with a wide and diverse range of clients, the salon team, other associated hair and beauty professionals. They should also be able to promote themselves, their organisation, products and services using a variety of channels.

An employee in this occupation will be responsible for demonstrating industry standards of professionalism, values, behaviours, communication skills, team work, retail and selling skills for clients. Completing a range of hairdressing services to create a variety of looks.

Typical job titles include:

Hair professional Hair stylist Hairdresser Stylist

Duties

  • Duty 1 Provide a positive impression of yourself, organisation and the hairdressing industry.
  • Duty 2 Adhere to health and safety, infection control, legal, industry and organisational requirements, industry protocols and manufacturer instructions.
  • Duty 3 Advise, consult, examine and analyse the hair, skin and scalp.
  • Duty 4 Shampoo, condition and treat hair and scalp.
  • Duty 5 Cut hair using a range of techniques to create a variety of looks.
  • Duty 6 Style, set, dress and finish hair using a variety of techniques to create a variety of looks.
  • Duty 7 Change the hair classification type by one classification using chemical services
  • Duty 8 Perform a range of chemical services to change the colour depth and tone.
  • Duty 9 Use, apply and recommend a range of products, tools and equipment for a range of services.
  • Duty 10 Maintain up to date knowledge and skills of new and emerging hairstyles, trends, techniques, products, tools and equipment.

Apprenticeship summary

ST0213, hairdressing professional level 2

This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.

What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.

The length of the training for this apprenticeship is typically 24 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • merit
  • distinction

When you pass the EPA, you will be awarded your apprenticeship certificate.

EPA gateway

The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules
  • for the professional discussion, underpinned by a portfolio of evidence , you must submit a portfolio of evidence

  • passed any other qualifications listed in the occupational standard

For the hairdressing professional, the qualification required is:

City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X

VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7



Assessment methods


Multiple-choice test

You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.

The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.



Practical assessment with questions

You will be observed by an independent assessor completing a set of tasks. It will last 5.5 hours. They will ask you at least 3 questions.


Professional discussion underpinned by a portfolio of evidence

You will have a professional professional discussion with an independent assessor. It will last 35 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.

The EPAO will confirm where and when each assessment method will take place.

Who to contact for help or more information

You should speak to your employer if you have a query that relates to your job.

You should speak to your training provider if you have any questions about your training or EPA before it starts.

You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.


Reasonable adjustments

If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.

Print occupational standard

Details of the occupational standard

Occupation summary

This occupation is found in the hair and beauty sector. The work environment is always customer facing, can be varied in size, style and ambiance, from a small micro salon, to a large high street premises.

The broad purpose of the occupation is to provide a range of hairdressing services that meet client requirements, that are based on a comprehensive consultation, applicable industry tests, whilst maintaining exceptional client care skills, safe working practices, meeting legal, industry and organisation standards, procedures and protocols. Hairdressing Professionals are creative, passionate, and driven professionals who work without supervision. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. A Hairdressing Professional works in the hairdressing industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry.

In their daily work, an employee in this occupation interacts with a wide and diverse range of clients, the salon team, other associated hair and beauty professionals. They should also be able to promote themselves, their organisation, products and services using a variety of channels.

An employee in this occupation will be responsible for demonstrating industry standards of professionalism, values, behaviours, communication skills, team work, retail and selling skills for clients. Completing a range of hairdressing services to create a variety of looks.

Typical job titles include:

Hair professional Hair stylist Hairdresser Stylist

Occupation duties

Duty KSBs

Duty 1 Provide a positive impression of yourself, organisation and the hairdressing industry.

K1 K2 K3 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K19 K39

S1 S2 S3 S4 S5 S6 S7 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20

B1 B2 B3 B4 B5 B6 B7

Duty 2 Adhere to health and safety, infection control, legal, industry and organisational requirements, industry protocols and manufacturer instructions.

K1 K2 K3 K4 K5 K7 K8 K9 K10 K11 K13 K14 K15 K16 K17 K19 K20 K21 K22 K24 K26 K27 K28 K29 K34 K35 K36 K37 K38

S1 S2 S3 S4 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19

B1 B2 B3 B4 B5 B6 B7

Duty 3 Advise, consult, examine and analyse the hair, skin and scalp.

K1 K2 K3 K5 K7 K9 K11 K13 K14 K15 K17 K18 K19 K20 K21 K22 K35 K36 K37 K38

S1 S2 S3 S4 S5 S6 S7 S8 S9 S11 S12 S13 S14 S15 S19

B1 B2 B3 B4 B5 B6 B7

Duty 4 Shampoo, condition and treat hair and scalp.

K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K23 K24 K35 K36 K37 K38 K39

S1 S2 S3 S4 S5 S6 S8 S11 S12 S13 S14 S20

B1 B2 B3 B4 B5 B6 B7

Duty 5 Cut hair using a range of techniques to create a variety of looks.

K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K28 K39

S1 S2 S3 S4 S5 S6 S8 S11 S12 S13 S17 S18 S20

B1 B2 B3 B4 B5 B6 B7

Duty 6 Style, set, dress and finish hair using a variety of techniques to create a variety of looks.

K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K25 K26 K27 K39

S1 S2 S3 S4 S5 S6 S8 S11 S12 S13 S15 S16 S20

B1 B2 B3 B4 B5 B6 B7

Duty 7 Change the hair classification type by one classification using chemical services

K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K32 K33 K34 K35 K36 K37 K39

S1 S2 S3 S4 S5 S6 S8 S9 S11 S12 S13 S20

B1 B2 B3 B4 B5 B6 B7

Duty 8 Perform a range of chemical services to change the colour depth and tone.

K1 K2 K3 K4 K5 K7 K9 K11 K14 K15 K17 K18 K19 K20 K21 K22 K29 K30 K31 K34 K38 K39

S1 S2 S3 S4 S5 S6 S8 S9 S11 S12 S13 S19 S20

B1 B2 B3 B4 B5 B6 B7

Duty 9 Use, apply and recommend a range of products, tools and equipment for a range of services.

K1 K2 K5 K7 K9 K11 K13 K14 K15 K17 K19 K20 K29 K34 K35 K36 K37 K38 K39

S1 S2 S3 S4 S5 S6 S7 S8 S9 S11 S12 S14 S15 S16 S17 S18 S19

B1 B2 B3 B4 B5 B6 B7

Duty 10 Maintain up to date knowledge and skills of new and emerging hairstyles, trends, techniques, products, tools and equipment.

K6 K14 K26 K27 K28 K34 K35 K36 K37 K38

S5 S6 S15 S16 S17 S18 S19

B2 B4 B6 B7


KSBs

Knowledge

K1: Legal, organisational and health and safety regulations relevant to hairdressing businesses. Back to Duty

K2: How to maintain effective and safe methods of working and infection control when completing hairdressing services. Back to Duty

K3: Incidents, problems and accidents that can occur in the workplace and the actions to take, responsibilities for reporting incidents or concerns to a responsible person. Back to Duty

K4: The types of risk, work related injury and ill health associated with hairdressing (e.g. physical injuries, posture, disorders, disease, viruses, blood, contact, or air borne, dermatitis). Back to Duty

K5: How to mitigate, conduct and implement a health and safety risk assessment of self and others in the workplace. Back to Duty

K6: Hairdressing culture and career routes. Back to Duty

K7: Hairdressing professionalism, values, industry codes of conduct and ethics. Back to Duty

K8: Employment rights and responsibilities (e.g. contracts of employment, working hours; disciplinary and grievance processes, holiday and sickness absence and pay). Back to Duty

K9: Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required). Back to Duty

K10: Ways of supporting the mental health and wellbeing of self and client. Back to Duty

K11: The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon. Back to Duty

K12: The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business. Back to Duty

K13: The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales). Back to Duty

K14: The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage. Back to Duty

K15: How to complete and maintain client records in accordance with legal and organisational requirements. Back to Duty

K16: Teamwork principles, how and when and who to report problems to. Back to Duty

K17: Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products). Back to Duty

K18: The hair and skin science behind hairdressing services. Back to Duty

K19: How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests). Back to Duty

K20: How to identify the four hair classification types, the limitations in relation to the type of service, products, tools and equipment that can be used (e.g. 1-Straight hair, 2-Wavy hair, 3-Curly hair, 4-Very curly hair). Back to Duty

K21: The legal requirements, how and when you should complete hairdressing industry tests (e.g., allergy alert, hair characteristics, test cutting /strand, incompatibility, curl/relaxing development). Back to Duty

K22: How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist. Back to Duty

K23: The science behind shampooing, treating, and conditioning the hair and scalp. Back to Duty

K24: The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety. Back to Duty

K25: The science behind drying and finishing hair (e.g. hair classification types, hair characteristics, alpha to beta keratin, hair hygroscopicity, humidity). Back to Duty

K26: The techniques and methodology behind drying, styling and finishing the hair safely. Back to Duty

K27: The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories). Back to Duty

K28: The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape). Back to Duty

K29: Appropriate storage, disposal of products and adequate ventilation for chemical services. Back to Duty

K30: The principles of colour selection and the use of the International Colour Chart (ICC). Back to Duty

K31: The science behind changing the depth and tone of hair. Back to Duty

K32: The science behind changing the hair classification type using chemical services to add wave or curl. Back to Duty

K33: The science behind changing the hair classification type using semi-and permanent rearranging chemical services to remove curl or wave. Back to Duty

K34: The types, uses, precautions, benefits and consequences of chemical services used in Hairdressing salons to change the degree of curl or straightness of the hair and the depth and tone of colour. Back to Duty

K35: The techniques and methodology behind changing the hair structure using chemical services to add wave or curl Back to Duty

K36: The techniques and methodology behind changing the hair structure using semi-permanent rearranging chemical services to remove curl or wave. Back to Duty

K37: The techniques and methodology behind permanent rearranging and relaxing of type 3 and type 4 hair classifications. Back to Duty

K38: The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand). Back to Duty

K39: Evaluation techniques. Back to Duty

Skills

S1: Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment. Back to Duty

S2: Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services. Back to Duty

S3: Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation. Back to Duty

S4: Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service. Back to Duty

S5: Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon. Back to Duty

S6: Promote yourself, your organisation, products and services via a variety of social channels. Back to Duty

S7: Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales). Back to Duty

S8: Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements. Back to Duty

S9: Complete and maintain client records in accordance with legal and organisational requirements. Back to Duty

S10: Work as part of a team to support the salon businesses. Back to Duty

S11: Use working methods that promote environmental and sustainable working practices. Back to Duty

S12: Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests). Back to Duty

S13: Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service. Back to Duty

S14: Shampoo, condition and treat the hair and scalp. Back to Duty

S15: Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client. Back to Duty

S16: Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client. Back to Duty

S17: Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting). Back to Duty

S18: Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques. Back to Duty

S19: Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners). Back to Duty

S20: Evaluate the results of the service. Back to Duty

Behaviours

B1: Facilitates safe working practices, ensures safety of self and others, challenges safety issues. Back to Duty

B2: Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working. Back to Duty

B3: Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation. Back to Duty

B4: Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation. Back to Duty

B5: Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team. Back to Duty

B6: Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion. Back to Duty

B7: Shows a willingness to learn. Back to Duty


Qualifications

English and Maths

English and maths qualifications form a mandatory part of all apprenticeships and must be completed before an apprentice can pass through gateway. The requirements are detailed in the current version of the apprenticeship funding rules.

Other mandatory qualifications

City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1

Level: 2

Ofqual regulated

This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements. The EPA forms the last unit of the qualification. The hairdressing professional qualification should not be accredited by the Awarding Organisation until the EPA has been completed and passed.

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X

Level: 2

Ofqual regulated

This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements. The EPA forms the last unit of the qualification. The hairdressing professional qualification should not be accredited by the Awarding Organisation until the EPA has been completed and passed.

VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7

Level: 2

Ofqual regulated

This is an existing qualification that is required for insurance purposes, as there are no statutory or regulatory requirements. The EPA forms the last unit of the qualification. The hairdressing professional qualification should not be accredited by the Awarding Organisation until the EPA has been completed and passed.

Print EPA plan

End-point assessment plan

V1.2

Introduction and overview

This document explains the requirements for end-point assessment (EPA) for the hairdressing professional apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering the EPA.

Hairdressing professional apprentices, their employers and training providers should read this document.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO).

A full-time apprentice typically spends 24 months on-programme (this means in training before the gateway) working towards competence as a hairdressing professional. All apprentices must spend at least 12 months on-programme. All apprentices must complete the required amount of off-the-job training specified by the apprenticeship funding rules.

This EPA has 3 assessment methods.

The grades available for each assessment method are:

Assessment method 1 - knowledge test:

  • fail
  • pass

Assessment method 2 - practical assessment:

  • fail
  • pass
  • distinction

Assessment method 3 - professional discussion, underpinned by a portfolio of evidence :

  • fail
  • pass
  • distinction

The result from each assessment method is combined to decide the overall apprenticeship grade. The following grades are available for the apprenticeship:

  • fail
  • pass
  • merit
  • distinction

EPA summary table

On-programme (typically 24 months)
The apprentice must complete training to develop the knowledge, skills and behaviours (KSBs) of the occupational standard.

The apprentice must complete training towards English and maths qualifications in line with the apprenticeship funding rules.

The apprentice must complete training towards one of the qualifications listed in the occupational standard.

The qualification(s) are:

City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X

VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7

The apprentice must compile a portfolio of evidence.

End-point assessment gateway
The employer must be content that the apprentice is working at or above the occupational standard.

The apprentice’s employer must confirm that they think the apprentice:

  • is working at or above the occupational standard as a hairdressing professional
  • has the evidence required to pass the gateway and is ready to take the EPA

The apprentice must have passed one of the qualifications listed in the hairdressing professional occupational standard ST0213.

The qualifications listed in the standard are:



City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1



TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X



VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7

The apprentice must have achieved English and maths qualifications in line with the apprenticeship funding rules.

For the professional discussion, underpinned by a portfolio of evidence the apprentice must submit a portfolio of evidence.

The apprentice must submit any policies and procedures as requested by the EPAO.

End-point assessment (typically 3 months)
Grades available for each method:

Knowledge test

  • fail
  • pass

Practical assessment

  • fail
  • pass
  • distinction

Professional discussion, underpinned by a portfolio of evidence

  • fail
  • pass
  • distinction

Overall EPA and apprenticeship can be graded:

    • fail
    • pass
    • merit
    • distinction
Re-sits and re-takes



  • Re-take and re-sit grade cap: pass
  • Re-sit timeframe: typically 2 month(s)
  • Re-take timeframe: typically 3 month(s)

Duration of end-point assessment period

The EPA will be taken within the EPA period. The EPA period begins when the EPAO confirms the gateway requirements are met and is typically 3 months.

The expectation is that the EPAO will confirm the gateway requirements are met and the EPA begins as quickly as possible.

EPA gateway

The apprentice’s employer must confirm that they think their apprentice is working at or above the occupational standard. The apprentice will then enter the gateway. The employer may take advice from the apprentice's training provider(s), but the employer must make the decision.

The apprentice must meet the gateway requirements before starting their EPA.

These are:

  • achieved English and maths qualifications in line with the apprenticeship funding rules
  • achieved one of the qualifications listed below

City & Guilds Level 2 Diploma for Hair Professionals - Hairdressing 603/1379/1

TQUK Level 2 Diploma for Hair Professionals (Hairdressing) (RQF) 603/3101/X

VTCT - Level 2 Diploma for Hair Professionals (Hairdressing) 603/1323/7

  • for the professional discussion, underpinned by a portfolio of evidence the apprentice must submit Portfolio of evidence

Portfolio of evidence requirements:

The apprentice must compile a portfolio of evidence during the on-programme period of the apprenticeship. It should only contain evidence related to the KSBs that will be assessed by this assessment method. It will typically contain 10 discrete pieces of evidence. Evidence must be mapped against the KSBs. Evidence may be used to demonstrate more than one KSB; a qualitative as opposed to quantitative approach is suggested.

Evidence sources may include:

  • workplace documentation and records, for example:
  • workplace policies and procedures
  • witness statements
  • annotated photographs
  • video clips (maximum total duration 10 minutes); the apprentice must be in view and identifiable

This is not a definitive list; other evidence sources can be included.

The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this.

The EPAO should not assess the portfolio of evidence directly as it underpins the discussion. The independent assessor should review the portfolio of evidence to prepare questions for the discussion. They are not required to provide feedback after this review.

The apprentice must submit any policies and procedures as requested by the EPAO.

Order of assessment methods

The assessment methods can be delivered in any order.

The rationale is that this is the choice of the employer, apprentice and training provider, this could vary depending on the circumstances.

Knowledge test

Overview

In the test, the apprentice answers questions in a controlled and invigilated environment. It gives the apprentice the opportunity to demonstrate the knowledge mapped to this assessment method.

Rationale

The rationale for this assessment method is:

  • it is an accurate way to test the apprentice’s underpinning knowledge that may not naturally occur in other assessment methods.
  • this method confirms competency against health and safety requirements which is essential to this occupation
  • it allows for efficient testing of knowledge where there is a right or wrong answer
  • it allows for flexibility in terms of when, where and how it is taken
  • it allows larger volumes of apprentices to be assessed at one time.

Delivery

The test must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

The knowledge test can be computer or paper based.

The knowledge test must consist of 40 multiple-choice questions.

Multiple-choice questions must have four options, including one correct answer.

The apprentice must be given at least 14 days notice of the date and time of the knowledge test.

Test administration

The apprentice must have 60 minutes to complete the test.

The knowledge test is closed book which means that the apprentice cannot refer to reference books or materials whilst taking the test.

The knowledge test must be taken in the presence of an invigilator under the responsibility of the EPAO.

The EPAO must have an invigilation policy setting out how the knowledge test must be conducted. It must state the ratio of apprentices to invigilators for the setting and allow the test to take place in a secure way.

The EPAO is responsible for the security of the knowledge test including the arrangements for on-line testing. The EPAO must ensure that their security arrangements maintain the validity and reliability of the knowledge test.

Marking

The knowledge test must be marked by an independent assessor or marker employed by the EPAO. They must follow a marking scheme produced by the EPAO. Marking by computer is allowed where question type supports this.

A correct answer gets 1 mark.

Any incorrect or missing answers get zero marks.

The EPAO is responsible for overseeing the marking of the knowledge test. The EPAO must ensure standardisation and moderation of knowledge test.

Assessment location

The apprentice must take the knowledge test in a suitably controlled and invigilated environment that is a quiet room, free from distractions and influence. The EPAO must check the venue is suitable.

The knowledge test may take place remotely if the appropriate technology and systems are in place to prevent malpractice. The EPAO must ensure invigilation of the apprentice for example with, and not limited to, 360-degree cameras and screen sharing facilities.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the knowledge test:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • test specification
    • sample test and mark schemes
    • live tests and mark schemes
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.

Practical assessment

Overview

In a practical assessment with questions, an independent assessor observes the apprentice completing a task or series of tasks set by the EPAO. The EPAO decides where it takes place. The assessment environment must be in a real work environment that closely relates to the apprentice’s natural working environment. This allows the apprentice to demonstrate the KSBs mapped to this assessment method. 

Rationale

This assessment method is being used because:

  • the occupation involves practical activity best assessed through practical assessment.
  • this is a practical role, best demonstrated through completing tasks on clients in a real working environment or a salon.
  • questioning allows for the assessment of the breadth and depth of underpinning knowledge against the grading descriptors, which may not naturally occur as part of the assessment.
  • this is a holistic assessment of the KSB, on live clients, with differing requirements, hair classifications and characteristics.

Delivery

The practical assessment must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the practical assessment using holistic assessment of the KSBs. The independent assessor must observe the apprentice working on at least 2 clients during the practical assessment.

The independent assessor must only observe a maximum of five apprentices at a time to ensure quality and rigour. They must be as unobtrusive as possible.

The EPAO must give an apprentice 14 days notice of the . practical assessment

The practical assessment must take 5.5 hours.

The independent assessor can increase the time of the practical assessment by up to 10%. This time is to allow the apprentice to complete a task or respond to a question if necessary.

The practical assessment cannot be split, other than for comfort breaks or to allow apprentices to move from one location to another. Where breaks occur, they will not count towards the total EPA time.

EPAOs must manage invigilation of the apprentice during the assessment, to maintain security of the EPA, in line with their malpractice policy. This includes breaks and moving between locations during the working day.

The independent assessor must explain to the apprentice the format and timescales of the practical assessment before it starts. This does not count towards the assessment time.

The independent assessor must observe the following during the practical assessment.

Any form of simulation is not permitted during the practical assessment.

The practical assessment can be completed on any hair classification.

During the practical assessment the apprentice will be assessed on the following when performing services on at least 2 different clients.

Theme: Ways of working – legal and organisation

  • follow all health and safety legislation
  • follow environmental and sustainable working practices

Theme: Client care / customer service

  • a consultation for a colour
  • an evaluation of the colour service
  • provide aftercare advice following the colouring service

The services to be performed are detailed below:

Theme: Technical - Shampoo, condition hair

  • shampoo and condition the hair and scalp selecting the correct products and massage techniques for the hair classification and characteristic

Theme: Technical - Styling and finishing hair

  • styling and finishing hair using a round brush and finger drying
  • set and dress the hair
  • use a minimum of two styling and finishing products

Theme: Technical - Cut and restyle hair (two clients)

  • restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style of the hair
  • a hair cut

Use a minimum of six different cutting techniques from the list below when completing the haircuts:

  • club cutting
  • precision cutting
  • scissor over comb
  • clipper over comb
  • texturizing
  • disconnection
  • layering
  • razor cutting
  • graduation
  • freehand

Theme: Technical - colouring and lightening hair

  • complete a colouring and lightening service on one client using a minimum of two products and techniques to change the colour (depth and tone) of the hair
  • woven highlights using either foils or wraps to the root on a minimum 30% of the hair (this could include a T-section of the head or scattered throughout the hair) using either a high lift colour or lightening product (high lift tint or pre lightener) achieving at least two levels of lift
  • application of another colouring product either a quasi-permanent, demi-permanent or permanent colour) to change the tone of the hair

These activities provide the apprentice with the opportunity to demonstrate the KSBs mapped to this assessment method.

The independent assessor must ask questions. The purpose of the questions is to clarify further, any elements of a KSB, so as to allow the candidate to demonstrate their full comprehension of the theme being performed.

Questioning can occur during the practical assessment. The time for questions asked during the practical assessment is included in the overall assessment time.

Independent assessors must ask at least 3 questions during the practical assessment. To remain as unobtrusive as possible, the independent assessor should ask questions during natural breaks in work rather than disrupting the apprentice’s flow. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.

The independent assessor can ask follow-up questions to clarify answers given by the apprentice. These questions are in addition to the above set number of questions for the practical assessment and should be kept to a minimum.

The independent assessor must keep accurate records of the assessment. They must record:

  • the KSBs observed
  • The apprentice’s answers to questions
  • KSBs demonstrated in answers to questions
  • the grade achieved

The independent assessor must make the grading decision. The practical assessment and responses to questions must be assessed holistically by the independent assessor when they are deciding the grade. 

Assessment location

The practical assessment will take place in a real work, or a salon environment selected by the EPAO (for example the provider's or employer’s premises). The simulated environment must relate to the apprentice’s natural work environment and must conform to current health and safety legislation and local bye laws and legislation. The range of services, professional products, tools, materials and equipment (hairdressing chair, shampooing station) must be current and available for use, be familiar to the apprentice and be in good working order. Equipment and resources needed for the practical assessment must be provided by the EPAO, employer, or provider.

The location, tools, products and equipment must meet the requirements of a real work environment and must be agreed by all stakeholders.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that the apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the practical assessment:

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

Professional discussion, underpinned by a portfolio of evidence

Overview

In the discussion, an independent assessor and apprentice have a formal two-way conversation.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence. It gives the apprentice the opportunity to demonstrate their competency across the KSBs mapped to this EPA method.

Rationale

As clear and effective communication is a fundamental part of hairdressing services, as well as being competent in their practical skills, a hairdressing professional must be able to hold a conversation and demonstrate they can convey their option and knowledge on a number of subjects. The professional discussion will enable the independent assessor to assess how confidently the apprentice articulates the KSB covered. The grading criteria has been written to ensure the independent assessor can clearly distinguish the level of communication and understanding of the apprentice.

It is cost effective, as it may be conducted on the day of the practical observation with questions (time permitting) or remotely, therefore potentially reducing travelling time.

Delivery

The professional discussion must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.

An independent assessor must conduct and assess the professional discussion.

The purpose of the independent assessor's questions will be to draw out contextualised examples, further clarify skills demonstrated in a portfolio of evidence or be used to ask scenario based questions.

The EPAO must give an apprentice 14 days notice of the professional discussion.

The independent assessor must have at least 14 days to review the supporting documentation.

The apprentice must have access to their portfolio of evidence during the professional discussion.

The apprentice can refer to and illustrate their answers with evidence from their portfolio of evidence however the portfolio of evidence is not directly assessed.

The professional discussion must last for 35 minutes. The independent assessor can increase the time of the professional discussion by up to 10%. This time is to allow the apprentice to respond to a question if necessary.

The independent assessor must ask at least 6 questions. Follow-up questions are allowed where clarification is required. The independent assessor must use the questions from their EPAO’s question bank or create their own questions in-line with the EPAO’s training.

The independent assessor must make the grading decision. The independent assessor must keep accurate records of the assessment. They must record:

  • the apprentice’s answers to questions
  • the KSBs demonstrated in answers to questions
  • the grade achieved 

Assessment location

The professional discussion must take place in a suitable venue selected by the EPAO (for example the EPAO’s or employer’s premises).

The professional discussion can be conducted by video conferencing. The EPAO must have processes in place to verify the identity of the apprentice and ensure the apprentice is not being aided.

The professional discussion should take place in a quiet room, free from distractions and influence.

Question and resource development

The EPAO must develop a purpose-built assessment specification and question bank. It is recommended this is done in consultation with employers of this occupation. The EPAO should maintain the security and confidentiality of EPA materials when consulting employers. The assessment specification and question bank must be reviewed at least once a year to ensure they remain fit-for-purpose.  

The assessment specification must be relevant to the occupation and demonstrate how to assess the KSBs mapped to this assessment method. The EPAO must ensure that questions are refined and developed to a high standard. The questions must be unpredictable. A question bank of sufficient size will support this.

The EPAO must ensure that apprentice has a different set of questions in the case of re-sits or re-takes.

The EPAO must produce the following materials to support the professional discussion, underpinned by a portfolio of evidence :

  • independent assessor assessment materials which include:
    • training materials
    • administration materials
    • moderation and standardisation materials
    • guidance materials
    • grading guidance
    • question bank
  • EPA guidance for the apprentice and the employer

The EPAO must ensure that the EPA materials are subject to quality assurance procedures including standardisation, training, and moderation.

Grading

Practical assessment

Fail - does not meet pass criteria

Theme
KSBs
Pass
Apprentices must demonstrate all the pass descriptors
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
Ways of working – legal and organisation
K2 K17 S1 S2 S11 B1 B2 B4

Apply safe, hygienic, and effective methods of working and infection control, complying with relevant professional and legal obligations in the use of products, tools, equipment, and materials, whilst being flexible and professional to meet changing demands.

(K2, S1, S2, B1, B2)

Demonstrate working methods that support and promote environmental and sustainable working practices during the service.

(S11, K17)

Demonstrate professionalism and a passion for the industry with a commitment to quality and high standards, whilst working at a commercially viable pace.

(B4)

 

Work confidently and in an organised manner and is proactive in their approach to safe, hygienic, and effective methods of working and infection control, whilst being flexible to changing demands and adopting a different way of working to reflect these.

(K2, S1, S2, B1, B2)

Consistently use products and resources efficiently and economically throughout the service which demonstrated effective environmental and sustainable working practices.

(K17, S11)

 

 

Client care / customer service
K9 K11 K19 K22 K39 S3 S4 S5 S9 S12 S13 S20 B3 B5 B6

Demonstrate professional communication, appearance, time management and professional ethics when maintaining client care. Be responsive to specific client needs when establishing expectations at the outset in respect of maintenance of the look, complementary services and retail products and provide appropriate advice and guidance throughout the services.

(K11, S3, B3, B5, B6)

Maintain client confidentiality, discretion and comfort throughout the service actively promoting respect, equality diversity and inclusion whilst completing the services.

(K9, S4)

Examine and analyse the hair, skin and scalp, recognising contraindications, limiting factors that would restrict the service.

(K19, K22, S5, S12, S13)

Evaluate the results of the service and records the outcomes in accordance with legal and organisational requirements.

(K39, S9, S20)

 

 

 

 

 

 

Clients are consistently fully informed with explanations or justifications for any consultation recommendations in a respectful considered manner, with justified articulated and intuitive responses, showing tact and diplomacy, respecting individual client characteristics and delivered with confidence in a professional and timely manner, throughout the service.

(K19, B6)

 

Technical - Shampoo, condition hair
K24 S8 S14

Apply and use correct products tools and equipment during services, following legal and organisational requirements.

(S8)

Apply and follow correct methodologies and techniques whilst shampooing, conditioning, and treating the hair scalp.

(K24, S14)

 

N/A

Technical - Cut and restyle hair
K28 S17 S18

Apply and follow correct methodologies with precision throughout the haircut, personalising where required, whilst considering the hair characteristics weight distribution, balance and natural growth patterns, using correct cutting angles and cutting techniques to achieve the desired look.

(K28, S17)

Restyles the hair using a range of cutting techniques to create a personalised short or medium length hair cut, significantly changing the shape, length and style.

(S18)

 

Use a creative approach by combining and adapting a range of technical skills and cutting techniques, throughout the service, which maximised the style potential, showing specific attention to precision and detail that takes into account the hair characteristics to enhance and personalise the look.

(K28, S17)

Use a creative approach to restyle the hair by combining and adapting a range of technical skills and cutting techniques, to create the look, throughout the service showing specific attention to precision and detail, that take into account the hair characteristics to enhance and personalise the look.

(S18)

 

Technical - Styling and finishing hair
K26 K27 S15 S16

Apply and follow correct methodologies and techniques throughout the drying, styling and finishing process, which met the intended balance, volume and shape.

(K26, S15)

Apply and follow correct methodologies and techniques throughout the setting and dressing process, which met the intended balance, volume and shape.

(K27, S16)

 

Use a creative approach by combining and adapting a range of styling and finishing techniques, products tools and equipment throughout the service, which maximises the style potential, showing specific attention to precision and detail, that took into account the hair characteristics to enhance and personalise the look.

(K26, S15)

Use a creative approach by combining and adapting a range of setting and dressing techniques, products tools and equipment throughout the service , which maximises the style potential, showing specific attention to precision and detail, that took into account the hair characteristics to enhance and personalise the look.

(K27, S16)

 

 

Technical - Colouring and lightening hair
K14 K38 S19

Colour and lighten the hair using suitable methodologies, products tools and equipment and current colouring techniques to achieve the change of depth and tone, meeting the service objectives, following legal and organisational requirements for use and storage.

(K14, K38, S19)

Use a creative approach to colour and lighten the hair by combining and adapting a range of technical skills and methodologies, products tools and equipment and current colouring techniques to achieve the change of depth and tone, meeting the service objectives, that take into account the hair characteristics to enhance and personalise the colour result.

(K38, S19)

Professional discussion, underpinned by a portfolio of evidence

Fail - does not meet pass criteria

Theme
KSBs
Pass
Apprentices must demonstrate all the pass descriptors
Distinction
Apprentices must demonstrate all the pass descriptors and all of the distinction descriptors
The hairdressing industry
K7 B7

Explain why hairdressing values, industry codes of conduct, ethics, professionalism, and a willingness to learn are important to the hairdressing industry.

(K7, B7)

 

 

Provides a detailed evaluation of why hairdressing values, industry codes of conduct, ethics and a willingness to learn are important to the hairdressing industry using their own detailed examples.

(K7, B7)

 

 

 

 

Ways of working - legal and organisation
K10 K12 K13 K16 S6 S7 S10

Describe how front of house and wider salon duties are carried out to support and enhance the operation and development of the salon, with clear rationales for specific approaches and evidence-based examples of their effectiveness.

(K13, K16, S7, S10)

Describe ways of supporting mental health and wellbeing of self and client.

(K10)

Explain the benefits, opportunities, potential risks and challenges of using social media and communication channels for promotional purposes in their professional context , and describes ways that they effectively promote themselves, the business, relevant products, and services, using these methods, with relevant supporting examples.

(K12, S6)

Explain how front of house and wider salon duties are caried out to support and enhance the operation and development of the salon, with clear rationales for specific approaches and evidence-based examples of their effectiveness.

(K13, K16, S7, S10)

Evaluates how they have supported the mental health and wellbeing of themselves and clients, supported by detailed examples.

(K10)

Provides an evaluation of the benefits and drawbacks of using social media to promote self, organisation, products and services, provides a detailed rationale, with examples of ways social media channels can be used to promote the business.

(K12, S6)

 

Knowledge test

Grade Minimum marks required Maximum marks required
Fail 0 28
Pass 29 40

Overall EPA grading

The EPA methods contribute equally to the overall EPA grade.

Performance in the EPA will determine the apprenticeship grade of:

    • fail
    • pass
    • merit
    • distinction

Independent assessors must individually grade the: practical assessment, professional discussion and underpinned by a portfolio of evidence according to the requirements set out in this EPA plan.

EPAOs must combine the individual assessment method grades to determine the overall EPA grade.

Apprentices who fail one or more assessment method will be awarded an overall EPA fail.

Apprentices must achieve at least a pass in all the EPA methods to get an overall pass. To achieve an overall EPA ‘merit,’ the apprentice must achieve a pass in the knowledge test and a distinction in the practical assessment.To achieve an overall EPA ‘distinction,’ the apprentice must achieve a pass in the knowledge test and distinctions in the both the professional discussion and the practical assessment.

Grades from individual assessment methods should be combined in the following way to determine the grade of the EPA as a whole.

Knowledge test Practical assessment Professional discussion, underpinned by a portfolio of evidence Overall Grading
Fail Any grade Any grade Fail
Any grade Fail Any grade Fail
Any grade Any grade Fail Fail
Pass Pass Pass Pass
Pass Pass Distinction Pass
Pass Distinction Pass Merit
Pass Distinction Distinction Distinction

Re-sits and re-takes

Apprentices who fail one or more EPA method(s) can take a re-sit or a re-take at the employer’s discretion. The apprentice’s employer needs to agree that a re-sit or re-take is appropriate. A re-sit does not need further learning, whereas a re-take does.

Apprentices should have a supportive action plan to prepare for a re-sit or a re-take.

The employer and EPAO agree the timescale for a re-sit or re-take. A re-sit is typically taken within 2 months of the EPA outcome notification. The timescale for a re-take is dependent on how much re-training is required and is typically taken within 3 months of the EPA outcome notification.

Failed EPA methods must be re-sat or re-taken within a 6-month period from the EPA outcome notification, otherwise the entire EPA will need to be re-sat or re-taken in full.

Re-sits and re-takes are not offered to apprentices wishing to move from pass to a higher grade.

An apprentice will get a maximum EPA grade of pass for a re-sit or re-take, unless the EPAO determines there are exceptional circumstances.

Roles and responsibilities

Roles Responsibilities

Apprentice

As a minimum, the apprentice should:

  • participate in and complete on-programme training to meet the KSBs as outlined in the occupational standard for a minimum of 12 months
  • complete the required amount of off-the-job training specified by the apprenticeship funding rules and as arranged by the employer and training provider
  • understand the purpose and importance of EPA
  • meet the gateway requirements 
  • undertake the EPA  

 

Employer

As a minimum, the apprentice's employer must:

  • select the EPAO and training provider 
  • work with the training provider (where applicable) to support the apprentice in the workplace and to provide the opportunities for the apprentice to develop the KSBs
  • arrange and support off-the-job training to be undertaken by the apprentice 
  • decide when the apprentice is working at or above the occupational standard and is ready for EPA 
  • ensure that supporting evidence required at the gateway is submitted in line with this EPA plan 
  • liaise with the training provider and EPAO to ensure the EPA is booked in a timely manner

Post-gateway, the employer must: 

  • confirm arrangements with the EPAO for the EPA (who, when, where) in a timely manner (including providing access to any employer-specific documentation as required, for example company policies)
  • ensure that the EPA is scheduled with the EPAO for a date and time which allows the opportunity for the apprentice to be assessed against the KSBs 
  • remain independent from the delivery of the EPA
  • ensure the apprentice is given sufficient time away from regular duties to prepare for, and complete all post-gateway elements of the EPA, and that any required supervision during this time (as stated within this EPA plan) is in place
  • where the apprentice is assessed in the workplace, ensure that the apprentice has access to the resources used on a regular basis 
  • pass the certificate to the apprentice upon receipt from the EPAO

EPAO

As a minimum, the EPAO must:  

  • conform to the requirements of this EPA plan and deliver its requirements in a timely manner 
  • conform to the requirements of the register of end-point assessment organisations (RoEPAO) 
  • conform to the requirements of the external quality assurance provider (EQAP) for this apprenticeship 
  • understand the occupational standard 
  • make the EPA contractual arrangements, including agreeing the price of the EPA 
  • develop and produce assessment materials as detailed for each assessment method in this EPA plan 
  • appoint qualified and competent independent assessors in line with the requirements of this EPA plan to conduct assessments and oversee their working 
  • appoint administrators (and invigilators where required) to administer the EPA  
  • provide training for independent assessors in terms of good assessment practice, operating the assessment tools and grading 
  • provide information, advice, guidance and documentation to enable apprentices, employers and training providers to prepare for the EPA 
  • confirm all gateway requirements have been met as quickly as possible 
  • arrange for the EPA to take place, in consultation with the employer 
  • ensure that the apprentice has access to the required resources and liaise with the employer to agree this if necessary, where the apprentice is not assessed in the workplace 
  • develop and provide assessment recording documentation to ensure a clear and auditable process is in place for providing assessment decisions and feedback to stakeholders 
  • have no direct connection with the apprentice, their employer or training provider in all instances; there must be no conflict of interest 
  • have policies and procedures for internal quality assurance (IQA), and maintain records of IQA activity and moderation for external quality assurance (EQA) purposes 
  • deliver induction training for independent assessors, and for invigilators and markers (where used) 
  • undertake standardisation activity on this apprenticeship for an independent assessor before they conduct an EPA for the first time, if the EPA is updated and periodically (a minimum of annually) 
  • manage invigilation of the apprentice to maintain security of the assessment in line with the EPAO’s malpractice policy 
  • verify the identity of the apprentice  
  • use language in the development and delivery of the EPA that is appropriate to the level of the occupational standard 

Independent assessor

As a minimum, an independent assessor must: 

  • have the competence to assess the apprentice at the level of this apprenticeship and hold any required qualifications and experience in line with the requirements of the independent assessor as detailed in the IQA section of this EPA plan 
  • understand the occupational standard and the requirements of this EPA 
  • have, maintain and be able to evidence, up-to-date knowledge and expertise of the occupation 
  • deliver the end-point assessment in-line with this EPA plan 
  • comply with the IQA requirements of the EPAO 
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider; in all instances; there must be no conflict of interest 
  • attend induction training 
  • attend standardisation events when they start working for the EPAO, before they conduct an EPA for the first time and a minimum of annually for this apprenticeship  
  • assess each assessment method, as determined by the EPA plan  
  • assess the KSBs assigned to each assessment method, as shown in the mapping of KSBs to assessment methods in this EPA plan  
  • make the grading decisions 
  • record and report assessment outcome decisions, for each apprentice, following instructions and using assessment recording documentation provided by the EPAO, in a timely manner 
  • use language in the development and delivery of the EPA that is appropriate to the level of the occupational standard 
  • mark open (constructed) test answers accurately according to the EPAO’s mark scheme and procedures 

Training provider

As a minimum, the training provider must: 

  • work with the employer and support the apprentice during the off-the-job training to provide the opportunities to develop the KSBs as listed in the occupational standard 
  • conduct training covering the KSBs agreed as part of the Commitment Statement or the Individual Learning Plan 
  • monitor the apprentice’s progress during any training provider led on-programme learning 
  • advise the employer, upon request, on the apprentice’s readiness for EPA 
  • remain independent from the delivery of the EPA 

Marker

As a minimum, the marker must:

  • attend induction training as directed by the EPAO 
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider in all instances 
  • mark test answers in line with the EPAO’s mark scheme and procedures 

Invigilator

As a minimum, the invigilator must: 

  • attend induction training as directed by the EPAO 
  • have no direct connection or conflict of interest with the apprentice, their employer or training provider in all instances 
  • invigilate and supervise apprentices during tests and in breaks during assessment methods to prevent malpractice in accordance with the EPAO’s invigilation procedures 

Technical expert

As a minimum, the technical expert should:

  • have no direct connection or conflict of interest with the apprentice, their employer or training provider; in all instances 
  • provide technical support, advice and guidance such as confirming company policies, procedures, processes, providing context on technical information or on emerging technologies 
  • provide information only at the request of the independent assessor (who has the final say over the assessment and grade awarded)  
  • not provide information on behalf of the apprentice, ask the apprentice questions or influence the apprentice or the assessment judgement in any way 
  • not amplify or clarify points made by the apprentice 

An additional person required during the practical assessment

As a minimum, the competent person must:

  • be occupationally competent and at the same level as this apprenticeship or higher
  • follow a brief provided by the independent assessor which confirms what is required
  • be at the assessment venue and be in situ prior to the assessment
  • be briefed prior to assessment by the independent assessor
  • adhere to confidentiality about all aspects of the assessment and the brief they have been provided with
  • act as a colleague for only those elements of the practical assessment where it is normal practice to do so
  • not direct any activity and must take instruction from the apprentice
  • not ask questions that indicate how to complete the practical assessment successfully
  • not provide guidance or influence the assessment outcome in any way
  • have no direct connection and no conflict of interest with the apprentice
  • provide a written statement to confirm that the task is attributable to the apprentice

Reasonable adjustments

The EPAO must have reasonable adjustments arrangements for the EPA.

This should include:

  • how an apprentice qualifies for reasonable adjustment
  • what reasonable adjustments may be made

Adjustments must maintain the validity, reliability and integrity of the EPA as outlined in this EPA plan.

Internal quality assurance

Internal quality assurance refers to how EPAOs ensure valid, consistent and reliable EPA decisions. EPAOs must adhere to the requirements within the roles and responsibilities section and:

  • have effective and rigorous quality assurance systems and procedures that ensure fair, reliable and consistent EPA regardless of employer, place, time or independent assessor
  • appoint independent assessors who are competent to deliver the EPA and who:
    • have recent relevant experience of the occupation or sector to at least occupational level 3 gained in the last 5 years or significant experience of the occupation or sector
  • operate induction training for anyone involved in the delivery and/or assessment of the EPA
  • provide training for independent assessors in good assessment practice, operating the assessment tools and making grading decisions
  • provide ongoing training for markers and invigilators
  • provide standardisation activity for this apprenticeship standard for all independent assessors:
    • before they conduct an EPA for the first time
    • if the EPA is updated
    • periodically as appropriate (a minimum of annually)
  • conduct effective moderation of EPA decisions and grades
  • conduct appeals where required, according to the EPAO’s appeals procedure, reviewing and making final decisions on EPA decisions and grades
  • have no direct connection with the apprentice, their employer or training provider. In all instances, including when the EPAO is the training provider (for example a higher education institution)

Value for money

Affordability of the EPA will be aided by using at least some of the following:

  • completing applicable assessment methods online (for example computer-based assessment)
  • utilising digital remote platforms to conduct applicable assessment methods
  • assessing multiple apprentices simultaneously where the method of assessment permits this
  • using the employer’s premises
  • conducting assessment methods on the same day

Professional recognition

Professional body recognition is not relevant to this occupational apprenticeship.

Mapping of KSBs to assessment methods

Knowledge Assessment methods
K1

Legal, organisational and health and safety regulations relevant to hairdressing businesses.

Back to Grading
Knowledge test
K2

How to maintain effective and safe methods of working and infection control when completing hairdressing services.

Back to Grading
Practical assessment
K3

Incidents, problems and accidents that can occur in the workplace and the actions to take, responsibilities for reporting incidents or concerns to a responsible person.

Back to Grading
Knowledge test
K4

The types of risk, work related injury and ill health associated with hairdressing (e.g. physical injuries, posture, disorders, disease, viruses, blood, contact, or air borne, dermatitis).

Back to Grading
Knowledge test
K5

How to mitigate, conduct and implement a health and safety risk assessment of self and others in the workplace.

Back to Grading
Knowledge test
K6

Hairdressing culture and career routes.

Back to Grading
Knowledge test
K7

Hairdressing professionalism, values, industry codes of conduct and ethics.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
K8

Employment rights and responsibilities (e.g. contracts of employment, working hours; disciplinary and grievance processes, holiday and sickness absence and pay).

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Knowledge test
K9

Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required).

Back to Grading
Practical assessment
K10

Ways of supporting the mental health and wellbeing of self and client.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
K11

The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon.

Back to Grading
Practical assessment
K12

The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
K13

The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales).

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
K14

The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage.

Back to Grading
Practical assessment
K15

How to complete and maintain client records in accordance with legal and organisational requirements.

Back to Grading
Knowledge test
K16

Teamwork principles, how and when and who to report problems to.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
K17

Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products).

Back to Grading
Practical assessment
K18

The hair and skin science behind hairdressing services.

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Knowledge test
K19

How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests).

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Practical assessment
K20

How to identify the four hair classification types, the limitations in relation to the type of service, products, tools and equipment that can be used (e.g. 1-Straight hair, 2-Wavy hair, 3-Curly hair, 4-Very curly hair).

Back to Grading
Knowledge test
K21

The legal requirements, how and when you should complete hairdressing industry tests (e.g., allergy alert, hair characteristics, test cutting /strand, incompatibility, curl/relaxing development).

Back to Grading
Knowledge test
K22

How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist.

Back to Grading
Practical assessment
K23

The science behind shampooing, treating, and conditioning the hair and scalp.

Back to Grading
Knowledge test
K24

The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety.

Back to Grading
Practical assessment
K25

The science behind drying and finishing hair (e.g. hair classification types, hair characteristics, alpha to beta keratin, hair hygroscopicity, humidity).

Back to Grading
Knowledge test
K26

The techniques and methodology behind drying, styling and finishing the hair safely.

Back to Grading
Practical assessment
K27

The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories).

Back to Grading
Practical assessment
K28

The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape).

Back to Grading
Practical assessment
K29

Appropriate storage, disposal of products and adequate ventilation for chemical services.

Back to Grading
Knowledge test
K30

The principles of colour selection and the use of the International Colour Chart (ICC).

Back to Grading
Knowledge test
K31

The science behind changing the depth and tone of hair.

Back to Grading
Knowledge test
K32

The science behind changing the hair classification type using chemical services to add wave or curl.

Back to Grading
Knowledge test
K33

The science behind changing the hair classification type using semi-and permanent rearranging chemical services to remove curl or wave.

Back to Grading
Knowledge test
K34

The types, uses, precautions, benefits and consequences of chemical services used in Hairdressing salons to change the degree of curl or straightness of the hair and the depth and tone of colour.

Back to Grading
Knowledge test
K35

The techniques and methodology behind changing the hair structure using chemical services to add wave or curl

Back to Grading
Knowledge test
K36

The techniques and methodology behind changing the hair structure using semi-permanent rearranging chemical services to remove curl or wave.

Back to Grading
Knowledge test
K37

The techniques and methodology behind permanent rearranging and relaxing of type 3 and type 4 hair classifications.

Back to Grading
Knowledge test
K38

The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand).

Back to Grading
Practical assessment
K39

Evaluation techniques.

Back to Grading
Practical assessment
Skill Assessment methods
S1

Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment.

Back to Grading
Practical assessment
S2

Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services.

Back to Grading
Practical assessment
S3

Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation.

Back to Grading
Practical assessment
S4

Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service.

Back to Grading
Practical assessment
S5

Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon.

Back to Grading
Practical assessment
S6

Promote yourself, your organisation, products and services via a variety of social channels.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
S7

Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales).

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
S8

Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements.

Back to Grading
Practical assessment
S9

Complete and maintain client records in accordance with legal and organisational requirements.

Back to Grading
Practical assessment
S10

Work as part of a team to support the salon businesses.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence
S11

Use working methods that promote environmental and sustainable working practices.

Back to Grading
Practical assessment
S12

Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests).

Back to Grading
Practical assessment
S13

Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service.

Back to Grading
Practical assessment
S14

Shampoo, condition and treat the hair and scalp.

Back to Grading
Practical assessment
S15

Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client.

Back to Grading
Practical assessment
S16

Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client.

Back to Grading
Practical assessment
S17

Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting).

Back to Grading
Practical assessment
S18

Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques.

Back to Grading
Practical assessment
S19

Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners).

Back to Grading
Practical assessment
S20

Evaluate the results of the service.

Back to Grading
Practical assessment
Behaviour Assessment methods
B1

Facilitates safe working practices, ensures safety of self and others, challenges safety issues.

Back to Grading
Practical assessment
B2

Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working.

Back to Grading
Practical assessment
B3

Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation.

Back to Grading
Practical assessment
B4

Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation.

Back to Grading
Practical assessment
B5

Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team.

Back to Grading
Practical assessment
B6

Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion.

Back to Grading
Practical assessment
B7

Shows a willingness to learn.

Back to Grading
Professional discussion, underpinned by a portfolio of evidence

Mapping of KSBs to grade themes

Practical assessment - PracticalAssessment

KSBS GROUPED BY THEME Knowledge Skills Behaviour
Ways of working – legal and organisation
K2 K17
S1 S2 S11
B1 B2 B4

How to maintain effective and safe methods of working and infection control when completing hairdressing services. (K2)

Methods that promote environmental and sustainable working practices (e.g. recycling, limiting use of single-use plastics, mindful use of energy and water consumption, choosing environmentally friendly products). (K17)

Adhere to legal and organisational requirements for the safe use of products, tools, materials and equipment. (S1)

Apply safe, hygienic, and effective methods of working and infection control, while completing hairdressing services. (S2)

Use working methods that promote environmental and sustainable working practices. (S11)

Facilitates safe working practices, ensures safety of self and others, challenges safety issues. (B1)

Flexible and adaptable to changing working environments and demands, demonstrates forward thinking to adopting new ways of thinking and working. (B2)

Demonstrates professionalism and a passion for the industry with a commitment to quality whilst working to complete services in a commercially viable time and to a high standard in a time pressured situation. (B4)

Client care / customer service
K9 K11 K19 K22 K39
S3 S4 S5 S9 S12 S13 S20
B3 B5 B6

Client care principles and practices and how to actively promote and respect equality, diversity, and inclusion. (e.g. communication, confidentiality, discretion, comfort, modesty, privacy welfare, limitations required). (K9)

The types of advice and guidance that should be provided prior, during and post service on the maintenance of the look, complementary services and retail products available in the salon. (K11)

How to complete consultation, examine and analyse the hair, skin and scalp for hairdressing services (e.g. hair classification type and characteristics tests). (K19)

How to recognise contra-indications that would prevent the service and a limiting factor that would restrict a service and when to refer to a general practitioner and or trichologist. (K22)

Evaluation techniques. (K39)

Use communication and etiquette that meets industry requirements, suits and is appropriate to the organisation. (S3)

Maintain the client’s confidentiality and comfort (modesty, privacy) at the start and during the service. (S4)

Advise clients (new and regular) pre, during and after service on the maintenance of the look, complementary services and retail products available in the salon. (S5)

Complete and maintain client records in accordance with legal and organisational requirements. (S9)

Carry out a consultation, examine and analyse the hair, skin and scalp and complete relevant industry tests (e.g. hair classification type and characteristics tests). (S12)

Identify (question/observation) any contraindications or limiting factors that are likely to affect or influence the service. (S13)

Evaluate the results of the service. (S20)

Communicates and behaves appropriately, is always helpful and courteous and adapts behaviour in response to each client and situation. (B3)

Meets organisational and industry standards of appearance and maintains a positive attitude, observes professional ethics and works as part of a team. (B5)

Maintains professional ethics, time management, self-management, integrity, respect, empathy, client confidence and confidentiality and discretion. (B6)

Technical - Shampoo, condition hair
K24
S8 S14

The techniques and methodology behind shampooing, treating and conditioning the hair and scalp safety. (K24)

Use a range of products, tools, equipment used in Hairdressing services in accordance with legal organisational requirements. (S8)

Shampoo, condition and treat the hair and scalp. (S14)

N/A

Technical - Cut and restyle hair
K28
S17 S18

The cutting methodology, techniques, tools and equipment required to create different effects, distribution of weight, balance and shape to create precision and personalised looks (e.g. graduating, layering, thinning, tapering, club cutting, freehand, razoring, sectioning patterns, guidelines, creating texture, scissor over comb, clipper over comb, removing bulk, creating round, square, triangular shape). (K28)

Cut hair using a range of technical skills and cutting techniques to create a range of looks, considering weight distribution, cutting angles, balance and degree of graduation, and the natural growth patterns of the hair, length of the hair ( club cutting, scissor over comb, clipper over comb, texturising, freehand, thinning, layering and razor cutting). (S17)

Restyle hair to create a personalised short or medium (above the shoulder) length hair cut, changing the shape, length and style hair using a range of cutting techniques. (S18)

N/A

Technical - Styling and finishing hair
K26 K27
S15 S16

The techniques and methodology behind drying, styling and finishing the hair safely. (K26)

The techniques and methodology behind setting and dressing hair safely (e.g. sectioning, winding, setting, styling, dressing hair-up styles, plaiting/braiding, knots, twisting, curls, waves, using additional hair and accessories). (K27)

Dry and finish hair using a range of techniques to create a range of looks, that meets the intended shape, direction, balance and volume agreed with the client. (S15)

Use current setting and dressing techniques to create a range of looks that meets the intended shape, direction, balance, and volume agreed with the client. (S16)

N/A

Technical - Colouring and lightening hair
K14 K38
S19

The range and use of products, tools, equipment used in hairdressing services, legal organisational requirements for the safe use and storage. (K14)

The techniques and methodology behind changing the depth and tone of hair, using a variety of techniques (e.g. root regrowth, full head application, partial head application, woven highlights, freehand). (K38)

Complete a range of hair colouring and lightening services to change the depth and tone using current colouring techniques (e.g. freehand techniques, woven highlights or lowlights, root re-touch, half head and full head application, temporary, semi-permanent, demi- permanent, quasi-permanent, permanent colour and lighteners). (S19)

N/A

Professional discussion, underpinned by a portfolio of evidence - Discussion

KSBS GROUPED BY THEME Knowledge Skills Behaviour
The hairdressing industry
K7

B7

Hairdressing professionalism, values, industry codes of conduct and ethics. (K7)

N/A

Shows a willingness to learn. (B7)

Ways of working - legal and organisation
K10 K12 K13 K16
S6 S7 S10

Ways of supporting the mental health and wellbeing of self and client. (K10)

The benefits and drawbacks of using variety of social channels and how social media can be used to promote the business. (K12)

The role and function of the front of house or reception area in a hairdressing business (e.g., services, bookings, payments, retail, upselling and sales). (K13)

Teamwork principles, how and when and who to report problems to. (K16)

Promote yourself, your organisation, products and services via a variety of social channels. (S6)

Carry out wider salon duties to support the salon business (e.g. services, bookings, payments, retail, upselling and sales). (S7)

Work as part of a team to support the salon businesses. (S10)

N/A

Find an apprenticeship

Contact us about this apprenticeship

Employers involved in creating the standard: • Quiffys • Collinge & Co • Francesco Group • Mark Blake Hair • Rogers Barber Shops • SG Hair • Sir & Co Barbers • Smith England • The Link Hair Studio • Alan D Hairdressing • MFED • Tony & Guy Hairdressing • MJ Training • Six Salon Services

Version log

Version Change detail Earliest start date Latest start date Latest end date
1.2 Standard, end-point assessment plan and funding revised 23/05/2023 Not set Not set
1.1 The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £7000 03/10/2018 22/05/2023 Not set
1.0 Approved for delivery 21/12/2016 02/10/2018 Not set

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